Here to help
FAQs
Here you can find information relating to services you can access via this website, as well as frequently asked questions.
How do I install the Workplace Wellbeing app on my device?
Download to an Android device
- Visit sgframeworkeap.workplacewellbeing.com
- Tap the ‘menu’ icon (three virtual dots).
- From the drop-down list, tap on ‘add to home screen’.
Download to an IOS device
- Visit sgframeworkeap.workplacewellbeing.com
- Tap the Share icon at the bottom of the screen.
- Scroll down the list of options and tap Add to Home Screen.
(If you don’t see this option, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.) - Type a name for the app, we recommend using WPW to keep it short and simple.
- Tap Add in the top-right corner of your screen.
What should I do if the Workplace Wellbeing app will not install onto my device?
If you are having trouble adding a Workplace Wellbeing shortcut to your home screen, take a look at some further instructions here.
Why won’t video content display?
If you have chosen to ‘decline’ the website’s cookies consent, it may block your access to videos on the website. If you would like to view video content you may need to clear your browser cookies, reload the website, and then press ‘accept’ when the cookies consent notification pops up.
What does occupational health mean?
Occupational health looks at all aspects of the health of employees and ways to improve and maintain the health of the workforce. It helps identify and prevent illness at work, and provides impartial advice on the fitness of an employee to do their job.
What is Optima Health Online?
Optima Health Online is an online portal within the Workplace Wellbeing website for managers that’s accessible 24/7 via computer, phone or tablet.
It features training videos, podcasts and a suite of guidance notes for common health issues (including mental health issues such as depression and anxiety) and routine surgical procedures. It also includes best practice on making a referral, and information on how occupational health can support manager’s in their role.
What is the OH Service?
The OH Service is access to an online portal that allows managers to log and track referrals and appointments relating to their staff. It allows managers to:
- Make referrals to occupational health for advice
- Schedule appointments for a variety of interventions
- View previous referrals made through the portal
- Submit and track referral documents
- View referral progress and history
- View real-time updates to referrals
- Instant access to download interim and outcome summary reports as soon as they are produced
- Access FAQs and guidance on how to use the portal
Click here to access the portal.
What is the manager’s toolkit?
The manager’s toolkit contains a range of podcasts, videos and articles specifically created to help managers handle workplace health and wellbeing issues effectively.
What is the wellbeing calendar?
The Wellbeing Calendar is where you can find information and content relating to awareness days and topics of interest for each month.
How do I give user feedback about the website?
Please submit any comments or feedback using this form.
How do I report an IT issue with the website?
If you encounter an IT problem relating to the Workplace Wellbeing website or app, please email wpwadmin@optimahealth.co.uk to log the issue.
For further support, open the chatbot function at the bottom right-hand corner of your screen.